Last updated: 26 October 2026
This policy describes how showlixir handles payments, cancellations and refunds for the services it provides in and around Salisbury. It applies to every order agreed with us by telephone, email or in person.
Quotations and confirmation of an order
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at [email protected] or call 01722 410286; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Paying invoices
Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.
Refunds and part-completed work
Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at [email protected]. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.
Complaints and remedies
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on 01722 410286 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
